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Quality Management

At Bridge Clinic, quality management is a top priority for all our processes. By implementing a series of protocols to ensure a high level of service across each clinic, our quality management systems work to improve the effectiveness of treatments and increase client service satisfaction by assessing the four main components of quality management: quality planning, quality assurance, quality control and quality improvement.

Operating under an internationally-monitored system of accreditation, Bridge Clinic has implemented quality management protocols that are certified and regulated by Quality Austria, the leading Austrian contact for the Integrated Management System. Our international accreditation has not only ensured we comply with international standards for quality assurance, but also enabled us to work closely with IVF Clinics Prof. Zech, one of the most renowned IVF clinics in Europe.

In 2004, Bridge Clinic became the first fertility clinic in Nigeria to introduce a quality management system to protect the safety and wellbeing of all our clients, putting us on par with international clinics that often require proof of licensing and compliance with quality assurance regulations before any fertility treatments can be rendered.

Our accreditation record reads:

  • 2004 – First clinic in West Africa to be certified ISO 9001:2000
  • 2005 – Successful reaudit of ISO 9001:2000
  • 2006 – Successful reaudit of ISO 9001:2000
  • 2007 – Successful reaudit of ISO 9001:2004
  • 2010 – Successful reaudit and upgrade to ISO 9001:2004
  • 2011 – Successful reaudit of ISO 9001:2004
  • 2013 – Successful reaudit and upgrade to ISO 9001:2008
  • 2017 – Successful reaudit of ISO 9001:2008
  • 2018 – Successful reaudit and upgrade to ISO 9001:2015
  • 2019 – Successful reaudit of ISO 9001:2015
  • 2021 – Successful reaudit of ISO 9001:2015
ISO Certificate

In order to maintain international standards of clinical quality, every laboratory in our Fertility Centres is closely monitored to eliminate any trace of volatile organic compounds (VOCs), such as dust, which can interfere with fertility treatment and processes. We eliminate traces of VOCs using a variety of different non-invasive methods, from sealing windows, to installing air conditioning units, to labelling test tubes and dishes with non-toxic markers, in order to create a clean environment without imposing any undue harm to the embryos.

In an effort to mimic human body temperature, our equipment and surfaces are kept at a consistent temperature of 37 degrees Celsius. Due to the prevalence of power cuts in Nigeria, we have also installed generators and other emergency measures to maintain the delicate and unique climate in our laboratories.

Our team is made up of qualified and experienced doctors, fertility specialists, fertility nurses and care partners, while our embryologists undergo a vigorous 18 – 24 month training period under the supervision of our specialists.

Quality Austria

Quality Austria is the leading Austrian contact for the Integrated Management System, based on quality, environmental, and occupational health and safety (OH&S) management, as well as business quality and excellence.

As an independent certification body, Quality Austria assesses and confirms that relevant requirements (such as those of ISO 9001) are being adhered to, in accordance with international standards and regulations.

Further, with the broadest accreditation scope in Austria, Quality Austria is committed to ensuring independence and objectivity. Fairness, impartiality and validity of our procedures and certification programmes are guaranteed and confirmed continuously, and principles of independence, transparency, comprehensibility, professional due diligence, factual illustration, integrity and confidentiality underline the course of the audit process.

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