Refund Policy

  1. All treatment fees must be paid in full on/before the day of your pre-FSH scan. Treatment fees may be paid in two instalments, 50% at the start of infections with the balance paid on/before your pre-FSH scan day.

  2. To benefit from any of our bundled or discounted packages, you will be required to pay all costs in full as stated in Condition 1

  3. Where you only pay for one cycle at a time, you will not be entitled to the bundle package price.

  4. You may be eligible for a refund if treatment is paid for or cancelled before completion

  5. Request for refunds must be submitted physically to the clinic administrator in writing or filled online.

  6. Eligible refunds will be processed within 21 working days from date of submission.

  7. All refunds will attract a deductible charge determined by the type of service and the stage at which the request is made. For our detailed deductible charges, please refer to our Refund Policy

Our Refund Policy

This document describes the deductible charges involved in providing refunds for services commenced but not completed and for services that have been paid for, but not commenced.

Deductible Charges

  1. A 5% administrative fee will be charged on all Appointment Consultation and SIR that have been paid for, but cancelled. For Appointment Consultation, there will be no refund if cancellation is done less than 48 hours before the Appointment.

  2. A 5% administrative fee will be charged on all treatment cycles and/or other procedures cancelled before treatment/procedure commences. This also applies to procedures at the Medical Centre.

  3. A non-refundable Scheduling fee of N127,000 (10% commitment fee) will be deducted, if a client cancels after a treatment protocol has been raised.

  4. 5% of the total treatment fee will be deducted, if a client cancels before a treatment protocol has been raised/injections have commenced.

  5. If any client cancels during or after Day 7 scan, but before Egg Collection, 100% of Pre-FSH scan cost (N500,000) will be deducted as cancellation fee.

  6. If any client cancels during or after Egg Collection, there shall be no refund.

  7. 5% of the total PGT treatment fee will be deducted if the client decides to stop treatment for any reason, before biopsy.

  8. For PGT-M, a non-refundable fee of €1,000 applies, in addition to the 5%, if the client decides to stop treatment, after an appointment. This fee also applies where there is no egg at UDFA, failed cleavage or no blastocyst.

  9. If a client decides to stop PGT treatment after biopsy and/ or the recipient embryo does not survive, a cancellation fee of €2,500 will be charged.

  10. If a client decides to stop PGT treatment after a failed amplification, a cancellation fee of €6,500 will be charged.

  11. Where there is no desirable result under Pre-Implantation Genetic Testing - Structural Rearrangements (PGT-SR) Translocation, a cancellation fee of €6,800 will be charged.

  12. Where there is no desirable result under Pre-Implantation Genetic Testing - Aneuploidy (PGT-A) Chromosome Screening, a cancellation fee of €9,300 will be charged.

  13. Where there is no desirable result under Pre-Implantation Genetic Testing - Monogenic/Single Gene Disorders (PGT-M) Karyo Mapping, a cancellation fee of €9,100 will be charged.

  14. A 5% administrative fee will be charged on all IUI procedures cancelled before stimulation commences.

  15. If any client cancels during or after Stimulation for an IUI procedure, 44.06% of IUI treatment fees will be deducted as cancellation fee.

  16. If any client cancels during or after Insemination for an IUI procedure, there shall be no refund.

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